Help center

We've got you.

Most issues get a same-day reply. Pick the channel that fits — chat on Discord for instant help, file a ticket for anything that needs a paper trail (refunds, billing, broken downloads), or browse the FAQ for self-serve answers.

Average reply time: under 4 hours

Most common

Open a ticket

Best for refunds, billing, broken downloads, Discord role issues. Replies come back here and via email.

Start a ticket

Fastest

Ask on Discord

Real-time chat. Ping @Esko in the support channel — usually a reply within minutes during NA hours.

Open Discord

Self-serve

Browse the FAQ

Common questions about install, FiveM compatibility, downloads, and Discord linking — already answered.

Read the FAQ

What's the issue?

My download isn't working

Expired link, corrupted file, or missing email — quickest fix is a fresh link from your account.

Account → Re-issue link ·Open a ticket

My Discord role didn't grant

Make sure Discord is linked on your account, then trigger a re-sync. We can also re-run it manually.

Re-sync Discord ·Open a ticket

I want a refund

All sales are final once a download has been used, but unused / broken builds are refunded — no hassle.

Open a ticket

Something else

Custom builds, account questions, partnership inquiries — all welcome.

Open a ticket

Response times

Tickets are answered in order of arrival. Urgent (refunds, broken downloads): same-day. Custom-build inquiries: 1–2 business days. Discord chat is usually faster but isn't monitored overnight.

Before you write

Include your order ID (or the email you used at checkout) and a screenshot if there's an error. Linking the order on the ticket form does this for you in one click.